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Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable laws. If you do not agree to these terms and conditions, please do not use this site.

Price Match Guarantee
At CreativeLightings.com, we offer a Price Match Guarantee on merchandise. If you find a lower advertised price than our retail price on a new identical product at a competitor's website, we will match or beat the price. Email us or call us with the applicable product pages and advise us of competitors price, shipping cost and website URL before adding the item(s) to your cart or placing an order. We will review the information while processing your order and, if approved, adjust any prices accordingly.
To take advantage of our Price Match Guarantee, just compare our retail price - item price + tax (if applicable) + shipping & handling against our online competitors' total price.
The item you are comparing must be in stock on both our website and our competitor's for comparison.
Our Price Match Guarantee does not apply to membership, wholesale, distributor or club or coupon/discount pricing.
Our Price Match Guarantee does not apply to product-bundle pricing. Price matches are based upon individual item comparisons.
CreativeLightings.com coupon codes are not redeemable with orders containing price matched products.
There is no limit to how many items we will price match in an order.
To qualify for our Price Match Guarantee, you must submit proof of the price differential prior to placing your order. All sales are final and we will not issue you a credit back for an order already processed and shipped.
We will not honor an online competitor's advertised price if the price is clearly a typographical error.
We will only match prices of authorized online resellers in the United States of America.
CreativeLightings.com reserves the right to reject any price match that cannot be verified by proof acceptable to CreativeLightings.com in its sole discretion.
We reserve the right to modify or cancel the Price Match Guarantee at any time without prior notice. Any modification will be effective immediately upon posting of the modified Price Match Guarantee on this page.
Orders containing merchandise labeled for review under our Price Match Guarantee may take slightly longer to process because the verification of competitor pricing is a manual process.

Warranty of Products
The majority of the products we sell as "NEW" on our site are covered by the manufacturer 1 year limited warranty. Unless otherwise specified in explicit warranty letters, Creative Lighting Solutions, LLC will (at our discretion) repair, replace or refund the defective item in a timely manor. Please reference our "PRODUCT SUPPORT" page on our site for much more detailed information, cut sheets, warranty statements and install / operating documentation prior to determining if your item(s) are defective. We can also be reached during normal eastern time zone business hours by phone at 1-877-877-2340.

Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Creative Lighting Solutions, llc. disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Creative Lighting Solutions, llc. does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Creative Lighting Solutions, llc. does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Creative Lighting Solutions, llc.. The collective work includes works that are licensed to Creative Lighting Solutions, llc.. Copyright 2010, Creative Lighting Solutions, llc. ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Creative Lighting Solutions, llc. or purchasing Creative Lighting Solutions, llc. products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Creative Lighting Solutions, llc. or to purchase Creative Lighting Solutions, llc. products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Creative Lighting Solutions, llc.. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks
All trademarks, service marks and trade names of Creative Lighting Solutions, LLC. used in the site are trademarks or registered trademarks of Creative Lighting Solutions, llc. Any trademarks(tm), service marks(sm), or copyrights(c) used and marked as such in the content of this site are the property of their respective owners.
Technical Support

Creative Lighting Solutions offers limited technical support on products that CreativeLightings.com sells. Creative Lighting Solutions does not take any responsibilities due to misleading or misunderstanding technical information. Customers (buyers) shall contact the original manufacturer, if any, for assistance such as compatibility, suitable, playable and any other technical questions. Electrical devices can be dangerous to you, others and can even kill. Please follow all local building codes, safety guidelines, practices and consult a licensed electrical contractor in your area if you are unsure about your codes.

Order Process Information and Requirement
Shipment normally ships out the next business day after receiving your order (excluding holidays). Creative Lighting Solutions may contact you regarding the order you have placed. If, for any reason, you cannot be reached, your order will be put on hold. Creative Lighting Solutions does not hold any delaying responsibilities for any on hold orders for which they might cost any additional responsibilities. It is customer's responsibility to make sure their information have been input clearly and correctly. We, however, will issue an email upon receiving your order regarding the information you have input. You may contact us (CreativeLightings.com) during Ohio normal business hours or 24 hours at our email address.

On Hold Status
On hold status defines as orders that cannot be processed due to an error. We might hold your order for the following reasons: Credit card information cannot be verified. Billing information and/or shipping information cannot be matched. Credit Card has rejected your order due to human or mechanical error. Receiver does not match credit card record as authorized user. In order to prevent any delay of shipments, please make sure you have correctly input your billing information. If it is needed, in addition, please your bank regarding your shipping address. Further more, if it is need, please feel free to call us at 1.877-877-2340 to verify your information so that your order will be guaranteed ship out within the next 24 hours. We reserve the right to cancel any orders that we are unable to be verify or process. We reserve the right to refuse any order.

LOST OR DAMAGED PACKAGE
Creative Lighting Solutions, LLC. does not hold any responsibility for any lost of shipment due to shipping carriers mistakes or wrongdoings. In addition, however, Creative Lighting Solutions may issue a second shipment under special condition(s) after 15 days after carrier claim of "package lost". Under any circumstances, Creative Lighting Solutions, LLC. liability limits to assist package locating, and to provide second shipment upon special condition approval and authorized by Creative Lighting Solutions, llc.

Shipping Methods
CreativeLightings.com offers UPS, U.S. Postal Service or other shipping method at our discretion. We offer limited shipping to APO, FPO or USS Ship UPS DOES NOT SHIP HOLIDAYS AND WEEKENDS. WE ARE NOT OPEN WEEKENDS.

All cleared* orders will be processed and shipped within 1-2 business days. Due to uncontrollable variables, the delay of the availability of an item is sometime inevitable. In cases when you have ordered a back-ordered item, we will contact you via telephone or email for the estimated arrival time of the delayed shipment. When you have confirmed with us your decision to wait for the shipment, your item will be shipped to you automatically when it becomes available. Free shipping items may take up to 7-12 business days for delivery.

Next Day Air Saver---All cleared* orders placed before 2:00 noon Eastern of a business day will be processed within 24 hours. NOTE: Once a package has been dropped of f to our carrier for delivery, we will not be able to alt any information and will not be held responsible for any errors or delays caused the shipping carrier.

Second Day Air--- When you've placed your order before 2:00 noon Eastern of a business day, you can expect your package to arrive two days (or the next business day following the weekend or holiday and in-stock) after the day you paced your order.

NOTE: Once a package has been dropped off to our carrier for delivery, we will not be able to alter any information of the order and will not be held responsible for any errors or delays caused the shipping carrier

3 Day Select--- When you've placed your order before 2:00 noon Eastern of a business day, you can expect your package to arrive three days (or the next business day following the weekend or holiday and in-stock) after the day you placed your order.

NOTE: Once a package has been dropped off to our carrier for delivery, we will not be able to alt any information of the order and will not be held responsible for any errors or delays caused the shipping carrier. Once a package is dropped off or picked up by our carrier for delivery, we will not have any control over the package; therefore, we cannot make any guarantees after this point. In cases of errors or delays caused by the shipping carrier, we will help resolve the dispute at our best ability, yet we will not be held responsible or liable. All orders less than four pounds and with total value under $150.00 USD may be shipped by USPS services. (First Class: packaged are usually delivered within 7-9 to any destination; Priority Mail: packaged are usually delivered within 2-5 days to most destinations).

* A cleared order is define as an order that is available, without questions, for shipping. Components include, but not limited to, the payment status of the customer, the billing and shipping information validity, and the availability of the ordered item(s).

Cancellation of Orders
All orders that have been processed (Charged or Billed) CANNOT be canceled under any circumstances. Most of our orders are processed within 24-48 hours. If you need to cancel or modify your order for any reason, please call us as soon as possible.

Custom manufactured orders are non-returnable, non-cancellable and non refundable. If an order is placed that Creative Lighting solutions, llc needs to send to manufacturing (due to lack of stock, high volume, custom modifications, etc.), those orders will be treated as custom orders. All custom orders must be pre-paid in full via wire transfer, certified check or if approved, company check. Custom manufacturing orders may take three to five weeks to be manufactured and shipped. Please allow for this lead time.

Price Changes
CreativeLightings.com, and Creative Lighting Solutions, llc. reserve the right to change any price at anytime. All pricing errors are subject to correction. We reserve the right to refuse any order. Typographical Errors Creative Lighting Solutions, llc. (CreativeLightings.com) is not responsible for typographical errors, price differences, or coupon codes validity posted by forums, or any 3rd party affiliates.

If you are not satisfied with your purchase of a product, please call 1-877-877-2340 for a Return Material Authorization (RMA) request within 7 calendar days of the receipt of the product. If the item is returnable and you send it back to us resealed in the original box, Creative Lighting Solutions will offer you a refund (less shipping costs already spent) based on your original method of payment. You must return the product to the Creative Lighting Solutions warehouse within 21 calendar days of the issuance of the RMA. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation, labels and registration(s). Creative Lighting Solutions may assess a 15% restocking fee on any opened hardware or accessory returned in non sale-able condition. Creative Lighting Solutions may ask you to provide a major credit card (Visa, MasterCard, American Express, or Discover) so Creative Lighting Solutions can assess the 15% restocking fee.

Custom manufactured orders are non-returnable, non-cancellable and non refundable. If an order is placed that Creative Lighting solutions, llc needs to send to manufacturing (due to lack of stock, high volume, custom modifications, etc.), those orders will be treated as custom orders. All custom orders must be pre-paid in full via wire transfer, certified check or if approved, company check. Custom manufacturing orders may take three to five weeks to be manufactured and shipped. Please allow for this lead time.

Cut Rope Light and Linear Lighting Products

All linear lighting products that we sell cut or modified from the original roll or spool are absolutely non-returnable & non-refundable. Please be sure when you order your custom length of product that you have measured twice and entered the appropriate selection on your order. If you have ordered too small a quantity, please call us for direction on a possible remedy (i.e.- You may have an option of 'splicing' an additional length of product to increase it's length).


Limitation of Liability
Creative Lighting Solutions, llc. shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Creative Lighting Solutions, llc. has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you depending on your State's local laws.

Typographical Errors
In the event that a Creative Lighting Solutions, llc. product is mistakenly listed at an incorrect price, Creative Lighting Solutions, llc. reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Creative Lighting Solutions, llc. reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Creative Lighting Solutions, llc. shall issue a credit to your credit card account in the amount of the incorrect price. At times, incorrect typographical, detail, technical or specification information is brought to our attention. Creative Lighting Solutions, llc makes every attempt to provide correct product information on our site(s). Creative Lighting Solutions, llc will not be held liable for information that is incorrect and will not be liable for errors, omissions or inconsistencies.

Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Creative Lighting Solutions, llc. without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice
Creative Lighting Solutions, llc. may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method(s) to the address or contact details you have provided to Creative Lighting Solutions, llc..

Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of Ohio, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Creative Lighting Solutions, llc. products) shall be in the state or federal courts located in Cuyahoga County, Ohio. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Creative Lighting Solutions, llc. products) must be commenced within one (1) year after the claim or cause of action arises. Creative Lighting Solutions, llc.'s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Creative Lighting Solutions, llc. may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Creative Lighting Solutions, llc. or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer
Creative Lighting Solutions, llc. does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Creative Lighting Solutions, llc. is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Creative Lighting Solutions, llc. reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Creative Lighting Solutions, llc. in its sole discretion.

Indemnification
You agree to indemnify, defend, and hold harmless Creative Lighting Solutions, LLC., its officers, directors, employees, agents, licensors and suppliers (collectively the "Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links
In an attempt to provide increased value to our visitors, Creative Lighting Solutions, LLC. may link to sites operated by third parties. However, even if the third party is affiliated with Creative Lighting Solutions, llc., Creative Lighting Solutions, llc. has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Creative Lighting Solutions, llc.. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Creative Lighting Solutions, llc. seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).