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Our Privacy Policy

Creative Lighting Soltutions, llc.
Terms, Conditions and Privacy Information
 
What information do we collect?

  • We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
  • When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
  • We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
  • Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.

How do we use your information?

We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
  • To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To allow us to better service you in responding to your customer service requests.
  • To quickly process your transactions.
  • To administer a contest, promotion, survey or other site feature.
  • If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.


Do we use "cookies"?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.


Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include Creative Lighting Solutions, llc. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.


How can you opt-out, remove or modify information you have provided to us?

To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production.

To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.


Third party links

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).


Changes to our policy

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on July 15, 2008.


Questions and feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.


Online Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Store Policies

PLEASE READ CAREFULLY as this applies to all purchases made online or offline from Creative Lighting Solutions, llc.

By accepting charge(s) of any product(s) made from Creative Lighting Solutions,llc., customers (buyers) agree to be bound by the terms and conditions listed below. Any attempt to alter, supplement, modify or amend these terms and conditions by the customer will be considered as material alteration of this agreement and, therefore, are void with/without customer acknowledgement. In addition, these terms and conditions are subject to change at any time, with or without prior written notice to the customer(s). Therefore, please check these terms and conditions carefully each time before you place an order from creativelightings.com.

Technical Support

Creative Lighting Solutions offers limited technical support on products that creativelightings.com sells. Creative Lighting Solutions does not take any responsibilities due to misleading or misunderstanding technical information. Customers (buyers) shall contact the original manufacturer, if any, for assistance such as compatibility, suitable, playable and any other technical questions. Electrical devices can be dangerous to you, others and can even kill.  Please follow all local building codes, safety guidelines, practices and consult a licensed electrical contractor in your area if you are unsure about your codes.

WARRANTIES

Creative Lighting Solutions is a distributor only. Most products sold by Creative Lighting Solutions are not manufactured by Creative Lighting Solutions unless specified. The products may, however, be covered by each manufacturer's warranty, service, and support policy (if any). Creative Lighting Solutions will assist in order for customer to fulfill their warranties information, however, is not responsible for any manufacture warranties information and/or dispute.

Creative Lighting Solutions, llc MAKES NO REPRESENTATION for any product any warranty unless specified. LIMITATION OF LIABILITY IN ALL CIRCUMSTANCES CREATIVE LIGHTING SOLUTIONS, LLC. (CREATIVELIGHTINGS.COM)'S MAXIMUM LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS SOLD. CREATIVELIGHTINGS.COM SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE PRODUCTS IT SELLS WHICH EXCEEDS THIS LIABILITY LIMIT. CREATIVELIGHTINGS.COM SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR FOR MALFUNTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT CREATIVE LIGHTING SOLUTIONS, LLC. IS APPRISED OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES. CREATIVELIGHTINGS.COM DOES NOT, AND IS NOT, RESPONSIBLE FOR ANY LOST DATA, ONLINE ERRORS, DISPLAYING ERRORS, ONLINE PAGE ERRORS OR ANY ONLINE PROCESSING ERRORS THAT HAVE COSTED BY MACHINES OR COMPUTERS. CREATIVELIGHTINGS.COM DOES NOT HOLD ANY LIABILITIES FOR ANY LOST OF EMAILS DUE TO TECHNICAL ERROR(S).

Order Process Information and Requirement

Shipment normally ships out the next business day after receiving your order (excluding holidays). Creative Lighting Solutions may contact you regarding the order you have placed. If, for any reason, you cannot be reached, your order will be put on hold. Creative Lighting Solutions does not hold any delaying responsibilities for any on hold orders for which they might cost any additional responsibilities. It is customerís responsibility to make sure their information have been input clearly and correctly. We, however, will issue an email upon receiving your order regarding the information you have input. You may contact us (CreativeLightings.com) during Ohio normal business hours or 24 hours at our email address.

On Hold Status

On hold status defines as orders that cannot be processed due to an error. We might hold your order for the following reasons: Credit card information cannot be verified. Billing information and/or shipping information cannot be matched. Credit Card has rejected your order due to human or mechanical error. Receiver does not match credit card record as authorized user. In order to prevent any delay of shipments, please make sure you have correctly input your billing information. If it is needed, in addition, please your bank regarding your shipping address. Further more, if it is need, please feel free to call us at 1.877-877-2340 to verify your information so that your order will be guaranteed ship out within the next 24 hours. We reserve the right to cancel any orders that we are unable to be verify or process. We reserve the right to refuse any order.

LOST OR DAMAGED PACKAGE -

Creative Lighting Solutions,llc., CreativeLightings.com or Creative Lighting Solutions, LLC. does not hold any responsibility for any lost of shipment due to shipping carriers mistakes or wrongdoings. In addition, however, Creative Lighting Solutions will issue a second shipment under special condition after 15 days after UPS claim package lost. Under any CIRCUMSTANCES, Creative Lighting Solutions, LLC. liability limits to assist package locating, and to provide second shipment upon condition approval. Shipping Methods

CreativeLightings.com offers UPS, U.S. Postal Service or other shipping method at our discretion. We do not ship to APO, FPO or USS Ship UPS DOES NOT SHIP HOLIDAYS AND WEEKENDS. WE ARE NOT OPEN WEEKENDS.

All cleared* orders will be processed and shipped within 1-2 business days. Due to uncontrollable variables, the delay of the availability of an item is sometime inevitable. In cases when you have ordered a backordered item, we will contact you via telephone or email for the estimated arrival time of the delayed shipment. When you have confirmed with us your decision to wait for the shipment, your item will be shipped to you automatically when it becomes available. Free shipping items may take up to 7-12 business days for delivery.

Next Day Air Saver---All cleared* orders placed before 12:00 noon EST of a business day will be processed within 24 hours.
NOTE: Once a package has been dropped off to our carrier for delivery, we will not be able to alter any information and will not be held responsible for any errors or delays caused the shipping carrier.
 
Second Day Air--- When youíve placed your order before 12:00 noon EST of a business day, you can expect your package to arrive two days (or the next business day following the weekend or holiday) after the day you paced your order.
NOTE: Once a package has been dropped off to our carrier for delivery, we will not be able to alter any information of the order and will not be held responsible for any errors or delays caused the shipping carrier

3 Day Select--- When youíve placed your order before 12:00 noon EST of a business day, you can expect your package to arrive three days (or the next business day following the weekend or holiday) after the day you paced your order.

NOTE: Once a package has been dropped off to our carrier for delivery, we will not be able to alter any information of the order and will not be held responsible for any errors or delays caused the shipping carrier.
 
Once a package is dropped off to our carrier for delivery, we will not have any control over the package; therefore, we can not make any guarantees after this point. In cases of errors or delays caused by the shipping carrier, we will help resolve the dispute at our best ability, yet we will not be held responsible or liable. All orders less than one pound and with total value under $80.00 USD may be shipped by USPS services. (First Class: packaged are usually delivered within 7-9 to any destination; Priority Mail: packaged are usually delivered within 2-5 days to any destination).

* A cleared order is define as an order that is available, without questions, for shipping. Components include, but not limited to, the payment status of the customer, the billing and shipping information validity, and the availability of the ordered item(s).

Cancellation of Orders

All orders that have been processed (Charged or Billed) CANNOT be cancelled under any circumstances. Most of our orders are processed within 24-48 hours. If you need to cancel or modify your order for any reason, please call us as soon as possible.

Price Changes

CreativeLightings.com and Creative Lighting Solutions, llc reserve the right to change any price at anytime. All pricing errors are subject to correction. We reserve the right to refuse any order. Typographical Errors Creative Lighting Solutions, llc. (CreativeLightings.com) is not responsible for typographical errors, price differences, or coupon codes validity posted by forums, or any 3rd party affiliates.

Return Policy

If you are not satisfied with your purchase of a product, please call 1-877-877-2340 for a Return Material Authorization (RMA) request within 7 calendar days of the receipt of the product. If the item is returnable and you send it back to us unopened in the original box, Creative Lighting Solutions will offer you a refund based on your original method of payment. You must return the product to the Creative Lighting Solutions warehouse within 14 calendar days of the issuance of the RMA. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration. Creative Lighting Solutions will assess a 10% restocking fee on any opened hardware or accessory returned in non-saleable condition. Creative Lighting Solutions may ask you to provide a major credit card (Visa, MasterCard, American Express, or Discover) so Creative Lighting Solutions can assess the 10% restocking fee.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

Your consent

By using our site, you consent to our privacy policy.