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Direct Dial Number:
USA (440) 399-2805

Shipping Details:

ORDER PROCESS INFORMATION and REQUIREMENTS

Shipment normally ships out the next business day after receiving your order (excluding holidays). Creative Lighting Solutions may contact you regarding the order you have placed. If, for any reason, you cannot be reached, your order will be put on hold. Creative Lighting Solutions does not hold any delaying responsibilities for any on hold orders for which they might cost any additional responsibilities. It is customer's responsibility to make sure their information have been input clearly and correctly. We, however, will issue an email upon receiving your order regarding the information you have input. You may contact us (CreativeLightings.com) during Ohio normal business hours or 24 hours at our email address.

ON-HOLD STATUS

On hold status defines as orders that cannot be processed due to an error. We might hold your order for the following reasons: Credit card information cannot be verified. Billing information and/or shipping information cannot be matched. Credit Card has rejected your order due to human or mechanical error. Receiver does not match credit card record as authorized user. In order to prevent any delay of shipments, please make sure you have correctly input your billing information. If it is needed, in addition, please your bank regarding your shipping address. Further more, if it is need, please feel free to call us at 1.877-877-2340 to verify your information so that your order will be guaranteed ship out within the next 24 hours. We reserve the right to cancel any orders that we are unable to be verify or process. We reserve the right to refuse any order.

LOST OR DAMAGED PACKAGE

Creative Lighting Solutions, LLC. does not hold any responsibility for any lost of shipment due to shipping carriers mistakes or wrongdoings. In addition, however, Creative Lighting Solutions may issue a second shipment under special condition(s) after 15 days after carrier claim of "package lost". Under any circumstances, Creative Lighting Solutions, LLC. liability limits to assist package locating, and to provide second shipment upon special condition approval and authorized by Creative Lighting Solutions, llc.

SHIPPING METHODS

CreativeLightings.com offers UPS, U.S. Postal Service or other shipping method at our discretion. We offer limited shipping to APO, FPO or USS Ship UPS DOES NOT SHIP HOLIDAYS AND WEEKENDS. WE ARE NOT OPEN WEEKENDS.

All cleared* orders will be processed and shipped within 1-2 business days. Due to uncontrollable variables, the delay of the availability of an item is sometime inevitable. In cases when you have ordered a back-ordered item, we will contact you via telephone or email for the estimated arrival time of the delayed shipment. When you have confirmed with us your decision to wait for the shipment, your item will be shipped to you automatically when it becomes available. Free shipping items may take up to 7-12 business days for delivery.

Next Day Air Saver --- All cleared* orders placed before 2:00 noon Eastern of a business day will be processed within 24 hours. NOTE: Once a package has been dropped of f to our carrier for delivery, we will not be able to alt any information and will not be held responsible for any errors or delays caused the shipping carrier.

Second Day Air --- When you've placed your order before 2:00 noon Eastern of a business day, you can expect your package to arrive two days (or the next business day following the weekend or holiday and in-stock) after the day you paced your order.

NOTE: Once a package has been dropped off to our carrier for delivery, we will not be able to alter any information of the order and will not be held responsible for any errors or delays caused the shipping carrier

3 Day Select --- When you've placed your order before 2:00 noon Eastern of a business day, you can expect your package to arrive three days (or the next business day following the weekend or holiday and in-stock) after the day you placed your order.

NOTE: Once a package has been dropped off to our carrier for delivery, we will not be able to alt any information of the order and will not be held responsible for any errors or delays caused the shipping carrier. Once a package is dropped off or picked up by our carrier for delivery, we will not have any control over the package; therefore, we cannot make any guarantees after this point. In cases of errors or delays caused by the shipping carrier, we will help resolve the dispute at our best ability, yet we will not be held responsible or liable. All orders less than four pounds and with total value under $150.00 USD may be shipped by USPS services. (First Class: packaged are usually delivered within 7-9 to any destination; Priority Mail: packaged are usually delivered within 2-3 business days to most destinations).

* A cleared order is define as an order that is available, without questions, for shipping. Components include, but not limited to, the payment status of the customer, the billing and shipping information validity, and the availability of the ordered item(s).

Cancellation of Orders

All orders that have been processed (Charged or Billed) CANNOT be canceled under any circumstances. Most of our orders are processed within 24-48 hours. If you need to cancel or modify your order for any reason, please call us as soon as possible.

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