How do I return an item?

Return Policy
If you are not satisfied with your purchase of a product, please call 1-877-877-2340 for a Return Material Authorization (RMA) request within 7 calendar days of the receipt of the product. If the item is returnable and you send it back to us resealed in the original box, Creative Lighting Solutions will offer you a refund based on your original method of payment. You must return the product to the Creative Lighting Solutions warehouse within 21 calendar days of the issuance of the RMA. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation, labels and registration(s). Shipping charges to and from will not be credited.  Once a carrier picks up or delivers a package, those fees are already spent and cannot be recouped.  Creative Lighting Solutions may assess a 15% restocking fee on any opened hardware or accessory returned in non sale-able condition. Creative Lighting Solutions may ask you to provide a major credit card (Visa, MasterCard, American Express, or Discover) so Creative Lighting Solutions can assess the 15% restocking fee if applicable.

Custom manufactured orders are non-returnable, non-cancellable and non refundable. If an order is placed that Creative Lighting solutions, llc needs to send to manufacturing (due to lack of stock, high volume, custom modifications, etc.), those orders will be treated as custom ordersĀ.  All custom orders must be pre-paid in full via wire transfer, certified check or if approved, company check.  Custom manufacturing orders may take three to five weeks to be manufactured and shipped.  Please allow for this lead time.

Cut Rope Light and Linear Lighting Products

All linear lighting products that we sell cut or modified from the original roll or spool are absolutely non-returnable & non-refundable.  Please be sure when you order your custom length of product that you have measured twice and entered the appropriate selection on your order.  If you have ordered too small a quantity, please call us for direction on a possible remedy (i.e.- You may have an option of 'splicing' an additional length of product to increase it's length).

Please contact customer service department at 1-877-877-2340 or email [email protected] for more information on returning an item. Thank you.