ORDER PROCESS INFORMATION and REQUIREMENTS
Shipment
normally ships out the next business day after receiving your order
(excluding holidays). Creative Lighting Solutions may contact you
regarding the order you have placed. If, for any reason, you cannot be
reached, your order will be put on hold. Creative Lighting Solutions
does not hold any delaying responsibilities for any on hold orders for
which they might cost any additional responsibilities. It is
customer's responsibility to make sure their information have
been input clearly and correctly. We, however, will issue an email upon
receiving your order regarding the information you have input. You may
contact us (CreativeLightings.com) during Ohio normal business hours or
24 hours at our email address.
ON-HOLD STATUS
On
hold status defines as orders that cannot be processed due to an error.
We might hold your order for the following reasons: Credit card
information cannot be verified. Billing information and/or shipping
information cannot be matched. Credit Card has rejected your order due
to human or mechanical error. Receiver does not match credit card record
as authorized user. In order to prevent any delay of shipments, please
make sure you have correctly input your billing information. If it is
needed, in addition, please your bank regarding your shipping address.
Further more, if it is need, please feel free to call us at
1.877-877-2340 to verify your information so that your order will be
guaranteed ship out within the next 24 hours. We reserve the right to
cancel any orders that we are unable to be verify or process. We reserve
the right to refuse any order.
LOST OR DAMAGED PACKAGE
Creative
Lighting Solutions, LLC. does not hold any responsibility for any lost
of shipment due to shipping carriers mistakes or wrongdoings. In
addition, however, Creative Lighting Solutions may issue a second
shipment under special condition(s) after 15 days after carrier claim of
"package lost". Under any circumstances, Creative Lighting Solutions,
LLC. liability limits to assist package locating, and to provide second
shipment upon special condition approval and authorized by Creative
Lighting Solutions, llc.
SHIPPING METHODS
CreativeLightings.com
offers UPS, U.S. Postal Service or other shipping method at our
discretion. We offer limited shipping to APO, FPO or USS Ship UPS DOES
NOT SHIP HOLIDAYS AND WEEKENDS. WE ARE NOT OPEN WEEKENDS.
All
cleared* orders will be processed and shipped within 1-2 business days.
Due to uncontrollable variables, the delay of the availability of an
item is sometime inevitable. In cases when you have ordered a
back-ordered item, we will contact you via telephone or email for the
estimated arrival time of the delayed shipment. When you have confirmed
with us your decision to wait for the shipment, your item will be
shipped to you automatically when it becomes available. Free shipping
items may take up to 7-12 business days for delivery.
Next Day Air Saver --- All
cleared* orders placed before 2:00 noon Eastern of a business day will
be processed within 24 hours. NOTE: Once a package has been dropped of f
to our carrier for delivery, we will not be able to alt any information
and will not be held responsible for any errors or delays caused the
shipping carrier.
Second Day Air --- When you've placed your order before 2:00 noon Eastern
of a business day, you can expect your package to arrive two days (or
the next business day following the weekend or holiday and in-stock)
after the day you paced your order.
NOTE:
Once a package has been dropped off to our carrier for delivery, we
will not be able to alter any information of the order and will not be
held responsible for any errors or delays caused the shipping carrier
3 Day Select --- When you've placed your order before 2:00 noon Eastern
of a business day, you can expect your package to arrive three days (or
the next business day following the weekend or holiday and in-stock)
after the day you placed your order.
NOTE: Once a package has been dropped off to our carrier for delivery, we will not be able to alt any information of the order and will not be held responsible for any errors or delays caused the shipping carrier.
Once a package is dropped off or picked up by our carrier for delivery,
we will not have any control over the package; therefore, we cannot
make any guarantees after this point. In cases of errors or delays
caused by the shipping carrier, we will help resolve the dispute at our
best ability, yet we will not be held responsible or liable. All orders
less than four pounds and with total value under $150.00 USD may be
shipped by USPS services. (First Class: packaged are usually delivered
within 7-9 to any destination; Priority Mail: packaged are usually
delivered within 2-3 business days to most destinations).
*
A cleared order is define as an order that is available, without
questions, for shipping. Components include, but not limited to, the
payment status of the customer, the billing and shipping information
validity, and the availability of the ordered item(s).
Cancellation of Orders
All
orders that have been processed (Charged or Billed) CANNOT be canceled
under any circumstances. Most of our orders are processed within 24-48
hours. If you need to cancel or modify your order for any reason, please
call us as soon as possible.
Simply look for the

logo to enjoy free shipping on selected items throughout the store!